TERMS AND CONDITIONS

1. Authorization

The client authorises Cromac Data Recovery or its agents to conduct an evaluation of the media sent to determine the nature of the damage and provide an estimate of the data recovery cost and turnaround. The evaluation is free and no work beyond this evaluation will be charged without explicit client approval. The client hereby represents, warrants, and affirms that he, she, or it is the owner or the authorized representative of the owner of the property and all of the information and data stored on said property. By asking Cromac Data Recovery to enter into this agreement with you, as client, you declare that the forgoing representations are true and correct.

2. Failure to claim property

Any property left with Cromac Data Recovery unclaimed for 30 days, will be disposed or recycled. At which time, Cromac Data Recovery shall have no liability to the client or any third party.

3. Limited Liability

Cromac Data Recovery shall not be liable as a result of this agreement or the performance of any data recovery services or evaluation of the possibility of providing data recovery services, for any claims regarding the physical functioning of equipment OR media or the condition or existence of data on storage media supplied before, during or after service.

THE CLIENT UNDERSTANDS THAT DATA RECOVERY CANNOT BE GUARANTEED, if the hard drive/media has been severely damaged, or in case of physical failure of storage media.

All data recovered will be kept for a period of 10 days after successful delivery to customer. Data will be destroyed and thereafter no further records will be kept.

3.1 Unrecoverable / Unsuccessful Recovery

If we are unable to recover any data, we will inform you accordingly and not charge you for our efforts. If, we are able to recover part but not all of your data, we will inform you accordingly and you may choose to receive the recovered data for the agreed fee.

3.2 True No Data, No Charge Guarantee

Unlike many of our competitors, our data recovery services come with a True No-Data, No-Charge Guarantee. There will be no service charge if we cannot recover your data — with no strings attached. The sole exception to this is if we are unable to recover your data due to encryption (other than hardware encryption put in place by the manufacturer): in that case, 20% of the data recovery service fee would be due.

At Cromac, we do not charge attempt fees, second-chance fees, or any of the other hidden fees for normal medias except Raid/Servers - Emergency Data Recovery Services that are so common at other data recovery service providers. We pride ourselves on being helpful and transparent, so the cost of your data recovery service is all-inclusive, and you don’t have to worry about small add-ons that can quickly drive up the cost of your service.

2.1 Cancellation

A client may request to cancel the service project at any point. If the customer has already approved service based on the quote provided by Cromac, a cancellation fee of the greater of either 25% of the quoted service fee will apply (Service Taxes Extra as applicable).

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