Frequently Asked Questions ?

1) What should I do if I just lost my data?

The most important thing to do is to stop using the damaged media. If the damaged item is a hard disk continuing to use it can lead to more severe damage from the heads scraping the platters, this can make the recovery process very hard if not possible at all. Bring it in to us, where we can take a look and provide you with an exact evaluation prior to any work being carried

2) Why should I not try a self recovery ?

The chance of a self recovery on any modern hard drive is a very slim chance of success. In fact attempting these self recoveries can in certain cases lead to more damage being caused, resulting in a more complicated recovery process. This is due to the fact that these devices are built to extremely strict and tolerant process and special equipment and knowledge is required to work on these devices.

3) How do you charge for data recovery ?

At Cromac Data Recovery we provide a free evaluation once we have received and assessed the job. You are under no obligation to proceed with the recovery and are welcome to take the job back if you do not wish to proceed. We quote each job on an individual basis as opposed to one price fits all, which keeps the price a lot fairer to you.

4) How do you return the recovered files to me?

Depending on the amount of data recovered we will either return the data to you on DVD's or an external hard drive. You are free to provide your own hard drive or we can supply you with a new drive. If you require a small amount of files urgently to continue work we can make these available to you for download.

5) How long will it take to recover my data?

This depends on exactly what needs to be done to recover the data. We provide a free evaluation within a day of the job arriving at our laboratory. Once we have assessed the drive we will give you a time frame. Most of our recoveries can be completed within a couple of days.

6) Do you have an emergency service?

Yes  we do, we provide an emergency service where we will dedicate all our time to getting your job completed in as little time as possible. Please note that this will incur an extra fee.

7) Why do you need a Class 100 Clean Room to recover data ?

A class 100 Clean Room is required for all hard drives that need to have work carried out internally, such as damaged heads or damaged bearings or other internal damage. A Class 100 Clean Room is a dust free environment. This is required to keep the hard drive internals completely clean and free from dust when reassembled. A dust particle is larger than the operational gap of the heads and platter surface and dust here can cause damage internally.

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