WHAT DETERMINES THE DATA RECOVERY PRICES?

Our pricing is based on the failure scenario of each drive as well as the amount of time the drive will be connected to our systems. The amount of time the technician will need to spend working on the drive may also impact this process. We have learned over the years through both our recovery lab, that no data recovery case is the same. While most of the physical failures and repairs may be similar, the data contained and the corruption that can affect the data varies greatly.

WHY DO WE NEED YOU TO SEND US YOUR DRIVE TO PROVIDE A QUOTE FOR THE RECOVERY?

Diagnosing a hard drive is much like diagnosing what is wrong with the engine on one’s car. All the average person knows is the car is not working the way it should, and it is making a weird sound. When you bring your car to a mechanic, they will never be able to quote you the price at the door until they have had a chance to look at the car and inspect the engine. Troubleshooting a car problem is along the same lines as diagnosing a hard drive failure, all the end user knows is that the drive is not operating the way it should and in some cases there is a weird sound coming from the drive. Without having a technician look at the drive we wouldn’t be able to tell what is preventing the drive from working, we need to see the internal components.

Additional charges may apply for rare, older or unique drives or situations. Pricing subject to change at anytime.

DATA RECOVERY PRICES

OUR QUOTE IS ALWAYS INSTANT AND TRANSPARENT

my account

Free Diagnostics

Diagnostics Fee Applicable

2-3 Business Days of Diagnostics Time

2hrs of Diagnostics Time

3-4 Weeks of Turnaround Time

24-72 hrs of Turnaround Time

No Data, No Charge Guarantee

No Data, No Charge Guarantee (Not Applicable)

24x7 Support Available

Assigned Dedicated Engineer 24x7

Not Applicable for Physical Issues

Support Available Mon - Fri 9am to 6pm

Standard Service of  Regular Business Time

Support Available For All Types of Cases & Medias

Our standard service features free diagnostics. Within 48 to 72 hours, we will provide you with a complete recovery report that includes a case turnaround estimate, price quote, a list of recoverable files (when possible) and other essential case information.

The average turnaround time for this service is an industry-leading 15-30 business days. Our engineers perform data recovery procedures on standard service cases from 9 A.M. to 6 P.M, Monday through Friday.

This is our fastest data recovery service. We will perform your evaluation as soon as your media arrives at our facilities, and our engineers will work to deliver the fastest possible turnaround. You will also have access to a dedicated support line for up-to-the-minute updates throughout the recovery process. We offer 24/7/365 services every day of the year including weekends and holidays.

Our emergency service has an average turnaround of less than 72 hours.

We also offer Emergency services for RAID systems, Virtual Servers, DAS, NAS, iSCSI, eSATA, Fiber Channel Storage Devices and other complex storage systems. Your case will receive around-the-clock attention from the industry's best RAID and server specialists.

Turnaround times vary depending on the number of drives in your array and the severity of damage, but we offer an average case completion time of 24 - 48 hours on majority of RAID systems.