Email : [email protected]
HARDDISK RECOVERY [HDD]
SOLID STATE DRIVE RECOVERY [SSD]
ENCRYPTION MEDIA RECOVERY
CCTV/DVR DATA RECOVERY
EMERGENCY 24/7 DATA RECOVERY
DATA SANITIZING SERVICES
REMOVABLE MEDIA RECOVERY
VM WARE RECOVERY
RAID 5 RECOVERY
RAID 0 RECOVERY
We offer emergency recovery, after hours services 24 hours a day, 7 days a week. Click here for more information about the cost and how to get started if you have a data loss emergency.
Your Data Recovery Expert -
FREQUENTLY ASKED QUESTIONS
CLICK ON QUESTIONS TO GET ANSWERS......
1) What should I do if I just lost my data ?
The most important thing to do is to stop using the damaged media. If the damaged item is a hard disk continuing to use it can lead to more severe damage from the heads scraping the platters, this can make the recovery process very hard if not possible at all. Bring it in to us, where we can take a look and provide you with an exact evaluation prior to any work being carried
2) Why should I not try a self recovery ?
The chance of a self recovery on any modern hard drive is a very slim chance of success. In fact attempting these self recoveries can in certain cases lead to more damage being caused, resulting in a more complicated recovery process. This is due to the fact that these devices are built to extremely strict and tolerant process and special equipment and knowledge is required to work on these devices.
3) How do you charge for data recovery ?
At Cromac Data Recovery we provide a free evaluation once we have received and assessed the job. You are under no obligation to proceed with the recovery and are welcome to take the job back if you do not wish to proceed. We quote each job on an individual basis as opposed to one price fits all, which keeps the price a lot fairer to you.
4) How do you return the recovered files to me ?
Depending on the amount of data recovered we will either return the data to you on DVD's or an external hard drive. You are free to provide your own hard drive or we can supply you with a new drive. If you require a small amount of files urgently to continue work we can make these available to you for download.
5) How long will it take to recover my data ?
This depends on exactly what needs to be done to recover the data. We provide a free evaluation within a day of the job arriving at our laboratory. Once we have assessed the drive we will give you a time frame. Most of our recoveries can be completed within a couple of days.
6) Do you have an emergency service ?
Yes we do, we provide an emergency service where we will dedicate all our time to getting your job completed in as little time as possible. Please note that this will incur an extra fee. Click here to know more about Emergency Service.
7) Why do you need a Class 100 Clean Room to recover data ?
A class 100 Clean Room is required for all hard drives that need to have work carried out internally, such as damaged heads or damaged bearings or other internal damage. A Class 100 Clean Room is a dust free environment. This is required to keep the hard drive internals completely clean and free from dust when reassembled. A dust particle is larger than the operational gap of the heads and platter surface and dust here can cause damage internally.
8) Do you have a Class 100 Clean Room on site ?
Cromac data recovery has a viewable Class 100 Clean Room at our premises and is available
9) How Do I submit my job for evaluation or recovery ?
Simply complete the SUBMIT DRIVE form found here. This will enable us to track the job and book it in upon arrival. This will also provide us with your contact information to call you back and discuss the recovery process once the drive has arrived. You can also call us to discuss the issues with your drive and we can book in the job online and organize the collection for you.
While Cromac Data Recovery takes all necessary steps to look after your data while in our possession, We will not be held liable for any data loss that may result while work is being carried out on items in our possession. We take all care to protect your data. If a job is unrecoverable or you decide not to proceed with the recovery you need to inform us immediately if you wish to collect the job or have it returned. Failure to do so may result us in disposing off the job.
10) Do you guarantee a 100% recovery of all my files ?
Unfortunately no one can guarantee 100% recovery success rate of all the files. Depending on the initial reason for the data loss, the outcome will be affected. However we have proven and tried methods to ensure a very high success rate for obtaining all your files back. In the majority of cases we have achieved a perfect recovery rate. We will work with you to ensure that the files are recovered to your acceptance.
At Cromac Data Recovery we respect your privacy, all data is kept 100% confidential and as such we never discuss what is found on your completed job with anyone. A file verification process is carried out whereby random files are checked to ensure the recovery is successful. We maintain a backup of your files on a secure server, this is maintained for 2 weeks in case you need to ask us any questions about the completed job. This can be deleted at time of completion if you choose to do so. Please note any child pornography will be reported to the relevant authorities. If you have a Non Disclosure Agreement that you would like us to sign, we are happy to do so. Click here to know more on NDA Agreement
12) Do you have offices in other states or operate in other states ?
In order to provide top class Data Recovery services a data recovery lab needs to have a Class 100 Clean Room at the minimum, along with an extensive amount of tools and spare parts to name just a few, Not to mention the expertise to work on the hard drive.
My overall experience with Cromac Data Recovery had been very satisfactory. The quality of service and the accuracy and the prompt follow-up of the entire case has been dealt with utmost care and very professional approach. I would not hesitate recommending your services to any individual or an organization.
Overall my experience has been fantastic. YOU HAVE DONE A FANTASTIC JOB for me.
Thank you and I wish you and your team a happy and successful year 2014 ahead and beyond. All the best.
Krishnamurthy, Kongovi Electronics Pvt Limited, Bangalore
Because of failure of my brand new Dell laptop, I've lost all data. Then with the great help from Cromac Data Recovery, I got all of important data back.
What Can I say? Brilliant? No, should be more than that.
The service is really professional, keeping myself informed via email or phone call on every step.
The team is pretty friendly, and that makes me more than happy and confident to introduce Cromac Data Recovery and their services to other people.
Sushma, Hewlett Packard, Bengaluru
I'm a cinematographer and recently went to Cromac to recover a dropped drive containing video files for my reel. What's great about Cromac is he's so transparent about his process -- invited me to stick around and watch as he opened up the drive to see where the damage was, and beyond that talked me through the steps in the process. He was totally up-front about potential costs from the beginning, and made sure there were no surprises before I bit the bullet -- as a small business owner myself, I really appreciated this kind of customer service. Repair was fast and most importantly, I got nearly every file back despite substantial damage to the hardware. Would comfortably recommend Cromac to anyone and will go to Cromac again if I stupidly drop another drive I haven't backed up ;)
Kumaraswamy, Cinematographer, Chennai
I was extremely satisfied with the services Cromac Data Recovery provided. I consider that the time taken was a little excessive, even though I chose the non-urgent option. I was happy with the communications you provided - it gave me confidence that your services were genuine and your customer service was important. In the situation I found myself, with the potential loss of many photographs of a number of holidays taken over the past ten years, after my initial contact I felt that if there was any chance of recovery, your company would be successful with that task.
Jacob Varghese, Mumbai
Cromac Data Recovery recovered my data, so my feedback is very positive in that area. At all times I was informed about the likely cost of the recovery service so there were no unpleasant surprises. Finally when providing my data back to me, Cromac Data Recovery offered me a 1TB portable hard drive at the market rate, which made it easy for me to choose that option.
I hope I never have to use your services again, but would be happy to do so if need be. I would recommend Cromac Data Recovery to others with no hesitation.
Aruna Srinivasan, MindTree, Bengaluru
With our 90% Recovery Rate You Stand a Better Chance of Saving Your Lost Data with Cromac Data Recovery | Click here to Get A Quote
We Recover Data from all Major Brands & Media's
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